Talk to our US support team or reach our international desk for cross-border shipments.
Enter your tracking number on the Track page to see live status, an interactive map, and a predictive ETA. You can also opt in to email or SMS notifications.
Tracking numbers begin with "PMS" followed by 12 digits, for example PMS 1234 5678 9012. You'll find it on your shipping label and confirmation email.
Yes — we deliver to over 200 countries with bonded customs clearance, IATA-compliant air freight, and ocean partners worldwide.
Our headquarters is in Austin, Texas, supported by 40 distribution hubs across the United States.
Absolutely. Schedule a pickup from the contact page or by calling our toll-free line, and a courier will collect from your address.
Yes. We are a US-registered carrier, TSA-certified and IATA-compliant, with bonded customs partnerships in 80+ countries.